At XenaFrame, we strive to provide high-quality products. However, if you are not satisfied with your purchase, please review our return and refund policy below.

1. Returns Eligibility

• You may return a product within 7 days of receiving it if it is defective, damaged, or incorrect.

• The item must be unused, in its original packaging, and include all accessories (e.g., manuals, cables, warranty cards).

• The product must be in the same condition as received, without any signs of use or tampering.

• Products must be returned in their original shipping box or protective packaging to prevent further damage.

2. Return Process

• To initiate a return, email us at [email protected] with:

  • Your order number

  • A detailed description of the issue

  • Clear photos/videos of the product showing the defect, damage, or incorrect item received

• Our team will review your request and respond within 1-3 business days with further instructions.

• If your return request is approved, we will schedule a pickup or provide a drop-off location, depending on your area.

• Returns must be handed over within 3 days after approval to qualify for a refund or replacement.

3. Refunds & Replacements

• If a replacement is available, we will send you a new unit instead of processing a refund.

• Refunds are only issued if:

  • The product is defective or incorrect and cannot be replaced.

  • The returned item has been received and inspected by our team.

• Refunds will be processed as cash upon pickup of the returned item.

4. Non-Returnable Items

• The following items cannot be returned or refunded:

  • Products damaged due to misuse, negligence, or unauthorized modifications.

  • Items that show signs of use, scratches, or missing parts.

  • Change-of-mind returns (if the product is in working condition and as described).

  • Clearance or promotional items marked as final sale.

  • Digital products, software, or downloadable content.

5. Cancellations

• Orders cannot be canceled once they have been shipped.

• If you refuse to accept the order upon delivery, you may be restricted from placing future orders.

6. Contact for Return Inquiries

If you have any questions regarding returns or refunds, feel free to contact us:
📧 Email: [email protected]